Client Implementation Template Set. With the Client Implementation template set, you can manage customer implementations from handoff through project completion and provide visibility into team deliverables. Capture customer call logs, visits, and emails with a simple form to share with your team to efficiently manage customer interactions. #3: Thank Your Customer . The old saying "kill them with kindness" could not be more true in a situation with a customer complaining. But rather than smile and pretend to care, genuinely let them Repeat back what you are hearing to show that you have listened. Ask questions in a caring and concerned manner. The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to conclusions. Put yourself in their shoes.

Make follow-ups instant. Some of your biggest sales won't say yes—at least not at first. To keep those leads warm, you can use Zaps—what we call our automated workflows—to instantly follow up, easily update your team, or automatically set up a call. Once you connect your apps on Zapier, you can automate your form response process, so

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how to follow up customer enquiries